MAN continued to expand and strengthen its service network with new investments in 2025.

MAN Truck & Bus Turkey continued to strengthen its service network across Turkey in 2025 with investments and service innovations. MAN Customer Services opened two new and modern facilities in Erzurum and Hatay during the year.

Aydın Yumrukçal, Director of Customer Services at MAN Truck and Bus Turkey, stated that they continue to expand their service network with new and modern facilities at various service points, emphasizing that this strategy will continue in the coming years:

"As MAN Customer Services, while making new service investments, we are also modernizing our existing facilities. Thanks to the innovations we have made, today we are one of the strong brands in the sector offering better and more widespread service to the Turkish market," he said.

Speaking at the MAN Truck and Bus Trading Inc. Annual Review Meeting, MAN Truck and Bus Trading Inc. Aydın Yumrukçal, Director of Customer Services, spoke about the work they carried out for their customers in 2025 and their targets for 2026:

“We are expanding our service network with additional modern facilities”

“In addition to the quality of our vehicles, we know that the quality of after-sales service is also important for customer satisfaction. As MAN Customer Services, in line with this understanding, we continued to expand our service network with more modern facilities in 2025. In Erzurum, we commissioned a new service point with a total area of ​​8,500 m² and a closed area of ​​4,200 m². This facility is located on the main international route and will provide closer and higher quality service to both our regional customers and transit vehicles. In Hatay, we are now closer to our regional customers with our new service center with a closed area of ​​2,000 m² and a total area of ​​3,000 m².

We are improving service quality with the MAN Training Academy

The MAN Training Academy, which forms the basis of our customer satisfaction and quality awareness, continued its trainings intensively in different categories in 2025. On the one hand, in parallel with the developing technology, we increased the mechanical and electrical training for our technicians, while on the other hand, we also increased our trainings for our service managers and consultants. We accelerated our processes.

In this context, we recorded a 12% increase in the total training hours provided in 2025 compared to 2024. Through these long-standing training programs, we aim to strengthen communication between customers, technicians, service advisors, and service managers, thereby providing more effective service to our customers.

We demonstrated strong growth in spare parts turnover.

In 2025, our spare parts sales increased by 8 percent compared to the previous year. This growth was achieved through advantageous campaigns for end customers and the authorized service network, as well as operational improvement efforts. Thanks to advantageous campaigns and operational improvements, we reduced our customers' total cost of ownership while encouraging the uptime of their vehicles and the use of original parts.

The competitiveness of our authorized service centers has significantly increased thanks to the special price support we provide, improved parts availability, and process improvements. The recent balancing of turnover distribution among service centers and the widespread increase in parts usage rates demonstrate the positive results of these strategies. The rate of original spare parts usage increased by 13 percent year-on-year, and the parts used are offered to customers with a 2-year warranty. In this way, we ensure that our customers drive safely with high-quality and more durable products.

These successful results achieved in 2025 are an indicator of our customer satisfaction-oriented service approach and the coordinated efforts we carry out with our strong service network. In the coming period, we will continue to develop value-creating solutions for market needs.

We are a leader in on-site maintenance services

At MAN, we have considered all our customers as ‘lifelong business partners’ since our inception. In line with this, we prioritize on-site maintenance services. Furthermore, as a pioneer in the sector, we have been offering special maintenance and repair packages to our customers for many years. Our Comfort, ComfortPlus, and ComfortSuper packages, developed for new and used vehicles, continued to attract significant customer interest in 2025 with their affordable prices. With these flexible service offerings, we continued to protect vehicle owners from unexpected costs.

We improved our service quality with digital transformation

In 2024, we launched digitalization projects, which we further expanded and made more effective in 2025. iPad-based systems used in all our service centers increased the efficiency of repair processes by providing instant and accurate access to vehicle information. With the MANApp application, which we will launch in 2026, we aim to strengthen direct communication with our end customers and offer faster solutions for issues such as vehicle maintenance, spare parts requests, and service appointments.

Our innovations will continue in 2026

At MAN, creating sustainable business models with our customers is among our primary goals. In this regard, we aim to understand our customers' business models, make their work easier, and produce win-win solutions. In the digitalized world, we strive to provide better service to our customers by utilizing all the possibilities of technology. In 2025, we will continue to introduce our innovative services and solutions to our customers.

As MAN Customer Services, thanks to our investments, digital projects, and service solutions, we both increased customer satisfaction and strengthened our unique position in the sector in 2025. We plan to implement new services and solutions in 2026.